Currently, you pay no premium from your paycheck to cover you or your family. You can choose any doctors, hospitals, or other health care providers, but you pay less when you choose an on-site clinic (available at most Alliance Coal mines and offices) and Alliance Direct providers.

Find an Alliance Direct provider

Read "Selecting Health Care Providers" to learn about Alliance Direct doctors, hospitals, and other providers. Click the button above to use the online directory.

Who Is Eligible

Refer to "Eligibility and Enrollment" for information on whether you and your dependents are eligible for benefit coverage. If both you and your spouse have health care coverage through your employers, review your coverage options in the SPD. 

If your hospital, doctor's office, or other provider needs to check your eligibility, they can call Provider Services or use the WebTPA Provider Portal (see "Information for Health Care Providers" below).

Information for Health Care Providers

If your hospital, doctor's office, or other provider needs more information than what is listed on your Health Plan ID card, they should refer to the "Information for Health Care Providers" page. They can also call Provider Services at (855) 979-5194.

Key Phone Numbers

• Member Services: (855) 979-5192
• Provider Services: (855) 979-5194

Additional Resources

• COVID-19 special note: Please see the Plan's Telemedicine and COVID-19 policy.
• On-site clinics: provided by Improve Health Clinics PLLC 
• Member Portal: Check your deductible balances, claims status, explanation of benefits (EOB), and more.
• Alliance Direct Opt-In flier: If your doctor, physical therapist, or other outpatient providers are not Alliance Direct, you can download this flier to help you invite them to opt in.

The Summary Plan Description (SPD) has more details about this benefit, such as:

• Plan highlights
• Benefit summary
• List of services requiring preauthorization
• More details about preauthorization
• Instructions for providers about filing claims