Frequently Asked Questions (FAQs)

The limited summary information on this page is provided for your convenience. The benefit plans are governed by official plan documents that apply in the case of discrepancy. See the Benefits Handbook (login required for hyperlink to be active) for more details about benefit plans and company policies.

General FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Family Events FAQs

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care

Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care

My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care

How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Career Events FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Health Care FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Income Security FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Retirement FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Special Benefits FAQs

/

Can I get Care Coordination services even if I do not have a complex health condition?

Yes! Regardless of whether a complex or chronic condition is involved, you and your covered family members are always welcome to call the Care Coordination team for assistance. This valuable benefit helps you receive safe, efficient treatment from your health care providers—and avoid complications or gaps in care that could hurt your health.

Please note the new phone number:
855-979-5206 (toll free)

Category: Health Care
Can I add a step-child to my health coverage?

Yes, for health benefits you can cover your natural children, legally adopted children, children placed for adoption, step-children, and children for whom you are the court-appointed guardian or for whom you have been assigned financial responsibility by a QMCSO to provide health care coverage. An order of paternity is required for natural children born out-of-wedlock. For more information, see "Coverage for Your Dependents."

Category: Health Care
My grandson lives with us. Is he covered by our health care plan?

If you are the court-appointed guardian for your grandson, or if he is your legally adopted child (or has been placed with you for adoption), then he is an eligible dependent under the Health Care Program.

Category: Health Care
How do I add a dependent to my health care coverage?

To enroll an dependent, complete and submit a Benefit Election Form to your local HR representative along with evidence of eligible dependent status such as a marriage license or birth certificate.

To add a new dependent to your coverage (i.e., after a marriage, birth, or adoption), you must enroll your new dependent within 31 days of the date he or she became eligible. Coverage for the dependent will then be effective as of the date he or she became your dependent. 

If you do not meet this enrollment deadline, the dependent will not be covered by the Plan until you enroll the dependent during the next annual Open Enrollment period or following another qualified status change. During Open Enrollment, add your dependents to your information on the online enrollment system; then complete and submit the Benefit Election Form as described above.

My child is getting married. Is he/she still eligible for health care coverage?

Yes. Your children, married or unmarried, are eligible for coverage until their 26th birthday.

However, keep in mind that the medical plan does not cover pregnancy-related services for dependent children.

I'm a new employee; when will I receive my medical-prescription ID card?

A few weeks after submitting your Benefit Election Form, you will receive your
medical-prescription ID card from your HR Representative. You and your covered
dependents can use the ID card for medical services and prescription drugs.

Category: Health Care

Other Questions?

Have a question not listed here? Contact Member Services.