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Using Your Health Care Benefits

Find an Alliance Coal Direct provider 

Read "Selecting Health Care Providers" to learn about Alliance Coal Direct doctors, hospitals, and other providers. Click the buttons below to use the online directories.


Who Is Eligible

Refer to "Eligibility and Enrollment" for information on whether you and your dependents are eligible for benefit coverage. If both you and your spouse have health care coverage through your employers, review the "Coordination of Benefits" flier

If your hospital, doctor's office, or other provider needs to check your eligibility, they can call Provider Services at (855) 979-5194 or visit CoalBenefits.com/tpa.


Benefit Highlights

Read the "Medical Plan Highlights" brochure to learn the basics of how the Alliance Coal's medical coverage works, including information about medical deductibles, copays, preauthorization requirements, Care Coordination, and more.


Information for Health Care Providers

If your hospital, doctor's office, or other provider needs more information than what is listed on your Health Plan ID card, they should refer to the "Information for Health Care Providers" page. They can also call Provider Services at (855) 979-5194.


Key Phone Numbers

  • Member Services: (855) 979-5192
  • Provider Services: (855) 979-5194

 

* For most services. See the "Medical Plan Highlights" brochure for more highlights or the summary plan description (SPD) for a more complete description.