Expenses That Are Not Eligible

The Plan does not cover expenses for the following services and supplies:

Excluded Hospital Care Expenses

  • Inpatient care and services solely for observation, diagnostic testing, or physical therapy (see the medically necessary provision)
  • Any inpatient care and services, including rehabilitation care and services (unless documentation can be provided that, due to the nature of the services rendered for your condition, you cannot receive safe or adequate care as an outpatient)
  • Convenience items, such as guest meals, telephones, and televisions
  • More than 24 consecutive hours of "observation" status care
  • Any procedures performed in “observation” status care that are not necessary for the hospital's staff to evaluate the patient’s condition and/or determine the need for an inpatient admission to the hospital

Excluded Expenses for Reproductive Services

Any services, supplies, or drugs that in any way are intended to diagnose, restore, augment, or enhance reproductive ability, including but not limited to:

  • Artificial insemination, in vitro fertilization, or similar services
  • Reversal of sterilization
  • Surgical sex transformation
  • Treatment of sexual dysfunction not related to organic disease

Excluded Hearing, Prescription Drug, Dental, and Vision Expenses

  • Hearing aids (except as specifically listed in "Eligible Expenses"), tinnitus maskers, or examinations for prescribing or fitting them. Hearing examinations not related to the prescription or fitting of hearing aids will be an eligible expense only when performed in connection with the diagnosis or treatment of disease or injury.
  • Any expenses eligible for reimbursement under the Prescription Drug Plan, Dental Plan, or Vision Plan
  • Any dental treatment or vision care other than as specifically listed in "Eligible Expenses"
  • Eyeglasses, contact lenses, or examinations for prescribing or fitting them, except for aphakic patients (including lenses required after cataract surgery) and soft lenses or sclera shells to treat disease or injury. Vision examinations not related to the prescription or fitting of lenses will be an eligible expense only when performed in connection with the diagnosis or treatment of disease or injury.
  • Eye surgery such as radial keratotomy, when the primary purpose is to correct myopia (nearsightedness), hyperopia (farsightedness), or astigmatism (blurring)
  • Cochlear (ear) implants that are not performed at a Center of Expertise

Exclusions Related to Fraud, Waste, and Abuse

The Plan excludes any charges related to fraud, waste, and abuse.

  • Fraud generally means filing a claim, causing a claim to be submitted, or making a statement that contains any materially false information, or fails to disclose material information, for the purpose of obtaining a benefit under the Plan.
  • Waste generally means practices, such as misuse or overutilization of services or supplies, that result in unnecessary costs to the Plan.
  • Abuse generally means any practice not consistent with providing or receiving services that are medically necessary, consistent with professionally recognized standards, and priced fairly.

The following are some examples of fraud, waste, and abuse. The Plan will not cover any charges resulting from or related to these or similar practices:

  • Alteration of records to receive coverage for services
  • Any charges for which claim documentation is incomplete or for which the claims administrator cannot identify or understand the item(s) being billed
  • Billing for more units than rendered
  • Billing for non-covered services using an incorrect CPT, HCPCS and/or diagnosis code to receive coverage for services
  • Billing for services at a frequency or price per unit that is excessive or disproportionately high, relative to claims submitted to the Plan by similar providers
  • Billing for services that are actually performed by another provider
  • Billing for unnecessary services
  • Billing for care, supplies, treatment, drugs and/or services that are not actually rendered
  • Charging excessive prices relative to what is determined by the Plan Administrator or its designee to be usual, customary, and reasonable (UCR) based on what other providers charge for the same service or product, or other benchmarks defined by the Plan (such as a percentage of the Medicare-approved amount or other reference for a service or product, depending on the nature of the service or product). In all cases, for an implant or device, the Plan considers charges above 110% of the original manufacturer’s invoice price to be excessive. The Plan reserves the right to review the original invoices for implants or devices
  • Duplicate services and charges
  • Falsifying an illness or injury
  • Inappropriate or incorrect billing
  • Kickbacks or any other payments for referrals of patients
  • Knowingly requesting preauthorization for a different level of service than intended to avoid preauthorization or utilization review requirements (for example, requesting outpatient surgery preauthorization for a procedure that will actually be performed on inpatient basis)
  • Lack of documentation in the records to support the services billed
  • Modifier misuse
  • Providing any false or misleading information to the Plan
  • Providing false or misleading information in connection with enrollment in the Plan
  • Services performed by an unlicensed provider but billed under a licensed provider’s name
  • Submitting a claim for benefits or attempting to fill a prescription for a person who is not an eligible participant in the Plan
  • Unbundling (charging for any items separately that are customarily included in a global billing procedure code)
  • Upcoding (assigning an inappropriate billing code to a medical procedure or treatment), or billing for services at a level of complexity higher than actually rendered

Fraud, waste, or abuse committed by a participant (or a participant’s knowledge of such actions being taken by another person or a provider) will result in denial of claims, and may result in retroactive termination of all coverage under the Plan for the participant’s entire family.

In addition, fraud, waste, or abuse committed by a health care provider will result in denial of claims.

It is important to note that committing a fraudulent act may also be subject to prosecution by the United States Department of Labor, and punishable by a substantial fine, imprisonment, or both.

Other Exclusions That Apply to Expenses for All Services or Supplies

  • Any service or supply that is not medically necessary
  • Amounts in excess of the Allowable Charge for a service
  • Services or supplies not prescribed by or performed by or upon the direction of a physician or other provider
  • Any expenses related to a claim where the provider or manufacturer did not require the participant to pay the required deductibles, copays, coinsurance, and/or benefit penalties in full. The participant is required to pay these out-of-pocket expenses under the terms of the Plan. This requirement cannot be waived by a provider or manufacturer under any “fee forgiveness,” “no out-of-pocket,” “coupon,” or similar arrangement. If a provider or manufacturer waives the required out-of-pocket expenses, the covered person’s claim may be denied, or benefits reduced, and the participant will be responsible for payment of the remaining balance. The claim(s) may be reconsidered if the participant provides satisfactory proof to the Plan Administrator that he or she paid the out-of-pocket expenses under the terms of the Plan.
  • Cosmetic surgery or complications, including surgery to improve or restore your appearance, unless it is:
    • Needed to repair conditions directly resulting from an accidental injury, taking into account the nature of the surgery, the intended result of the surgery, and the proximity in time of the surgery to the accidental injury,
    • Preauthorized as meeting the medical-necessity requirements for 50% coverage for certain cosmetic treatments to restore normal physical function (see "Eligible Expenses"), or
    • For the improvement of the physiological functioning of a malformed body member. (In no event will any care and services for breast reconstruction or implantation or removal of breast prostheses be an eligible expense unless such care and services are performed solely and directly as a result of mastectomy, which is medically necessary.)
  • Charges for care, supplies, treatment, and/or services for any injury or sickness which is incurred while taking part or attempting to take part in an illegal activity, including but not limited to misdemeanors and felonies. It is not necessary that an arrest occur, criminal charges be filed, or, if filed, that a conviction result. Proof beyond a reasonable doubt is not required to be deemed an illegal act. This exclusion does not apply if the injury (a) resulted from being the victim of an act of domestic violence, or (b) resulted from a medical condition (including both physical and mental health conditions).
  • Services, supplies, care, or treatment arising from taking part in any activity made illegal due to the use of alcohol. Expenses will be covered for the injured covered persons other than the person partaking in an activity made illegal due to the use of alcohol (subject to other Plan exclusions), and expenses may be covered for substance abuse treatment as specified in this Plan, if applicable. This exclusion does not apply (a) if the injury resulted from being the victim of an act of domestic violence, or (b) resulted from a medical condition (including both physical and mental health conditions).
  • Services, supplies, care, or treatment for injury or sickness resulting from that covered person's being under the influence of any controlled substance, drug, hallucinogen, or narcotic not administered on the advice of a physician. Expenses will be covered for injured covered persons other than the person using the substances.
    • This exclusion does not apply if the injury (a) resulted from being the victim of an act of domestic violence, or (b) resulted from a medical condition (including both physical and mental health conditions).
  • Services, drugs, or supplies billed by providers for inpatient, outpatient, or surgical care related to medical errors and facility-acquired conditions (sometimes referred to as "never events"), including but not limited to the conditions listed by the Centers for Medicare & Medicaid Services and any resulting complications. These events are errors in medical care that are clearly identifiable, preventable, and serious in their consequences, such as surgery performed on a wrong body part, and conditions that are acquired during a hospital stay or provider treatment, such as severe bed sores or infections.
  • Services or supplies rendered to a dependent child for pregnancy, childbirth, related medical condition(s) (including complications of pregnancy), or prenatal or postnatal care of the mother, or routine care of a newborn infant born to a dependent child (except for applicable preventive care services for a dependent child)
  • Treatment of conditions related to autism
  • Custodial care
  • Travel, whether or not recommended by a provider, except as specifically described in "Travel Benefit"
  • Educational, behavioral, vocational, recreational, or coma stimulation therapy
  • Treatment of obesity
  • Bariatric surgery, including gastric bypass surgery, mini gastric bypass, lap band procedures, and other weight loss surgeries, including any routine adjustments or follow-ups
  • Testosterone, except in the case of a diagnosis of hypogonadism
  • Foot care only to improve comfort or appearance, such as care for flat feet, subluxation, corns, bunions (except capsular and bone surgery), calluses, toenails, and similar issues
  • Tobacco-cessation aids, clinical services to stop smoking or any other services, treatment, or supplies related to addiction to or dependency on nicotine, unless received at on-site Health Centers (prescription drugs to stop smoking may be covered under the Prescription Drug Plan)
  • Any service or supply that is determined to be experimental or investigational in nature
  • Services to the extent available under federal, state, or local laws and regulations, including Medicare and other services available through the Social Security Act of 1965, as amended, except as otherwise required by law (this limitation applies even if the covered person is not enrolled in all coverage for which he or she is eligible)
  • Services to the extent available or covered under workers' compensation
  • Services or supplies for injuries or diseases that are work-related, or for which the covered person has received compensation from an employer or compensation as a result of self-employment
  • Services or supplies received before the effective date or after termination of a person's coverage under the Plan
  • Nonsurgical or appliance treatment of TMJ
  • Services or supplies for which a charge is not usually made
  • Services or supplies provided by a member of the patient's family (including but not limited to spouse, child, step-child, parent, sibling, in-law, aunt, uncle, niece, or nephew)
  • Services or supplies for diseases contracted, or injuries sustained, as a result of voluntary participation in a war (declared or undeclared), act of war, riot, or civil disobedience
  • Covered facility services during a temporary leave of absence from the facility
  • Except as provided in "Eligible Expenses," charges for telephone consultations, email or other electronic consultations, missed appointments, or completion of a claim form
  • Services or supplies for or related to transplantation of donor organs, tissues, or bone marrow, except as specified in "Human Organ, Tissue, and Bone Marrow Transplant Services"
  • Dorsal rhizotomy for treatment of spasticity
  • Inpatient treatment of any non-covered dental procedure, except as specified in "Eligible Expenses" for "Dental-Related Services for Participant with Special Needs"
  • Charges for which you have no legal obligation to pay in the absence of this or like coverage
  • Contraceptive drugs or devices which are sold without a physician's prescription (including condoms; contraceptive foam, sponges, or cream; or other spermicides)
  • Hippotherapy, equine-assisted learning, or other therapeutic riding programs
  • Physician-standby services
  • Continuous Passive Motion (CPM) devices
  • Ductal lavage of the mammary ducts
  • Extracorporeal shock wave treatment, also known as orthotripsy, using either a high- or low-dose protocol, for treatment of plantar fasciitis and all other musculoskeletal conditions
  • Orthoptic training
  • Thermal capsulorrhaphy as a treatment of joint instability, including but not limited to instability of shoulders, knees, and elbows
  • Transcutaneous electrical nerve stimulator (TENS)
  • Preventive care services exceeding the frequencies explained in "Eligible Expenses"
  • Services billed as an outpatient that are listed on the most recent Medicare “Inpatient Only” List at www.cms.gov
  • Services or supplies for holistic or homeopathic medicine, hypnosis, hydrotherapy, aromatherapy, naturopathy, massage therapy (even if performed by a physical therapist), or other alternative or complementary treatment that is not accepted medical practice as determined by the Plan
  • Health services for treatment of military service-related illnesses, injuries, or disabilities, when you are legally entitled to other coverage and facilities are reasonably available to you (for example, if you are entitled to receive care from a Veterans Administration hospital for a military-service related injury), unless payment is legally required
  • Charges for exercise programs for treatment of any condition, except for occupational or physical therapy covered by the Plan
  • Physical, psychiatric, or psychological exams, testing, or treatments (unless provided at an on-site Health Center) when (i) required solely for purposes of career, sports, or camp, employment, insurance, marriage, or adoption; (ii) related to judicial or administrative proceedings or orders; (iii) conducted for purposes of medical research; or (iv) required to obtain or maintain a license of any type
  • Devices used specifically as safety items for, or to affect performance in, sports-related activities
  • Charges for which there is not a procedure code or diagnosis code, or for which the procedure code is considered “unlisted”
  • Services, supplies, care, or treatment in connection with chelation therapy
  • Charges for any care, supplies, treatment, and/or services of an injury or illness not payable by virtue of the Plan’s subrogation, reimbursement, and/or third party responsibility provisions
  • Charges for administrative activities, such as preparation of medical records and itemized bills
  • Professional services billed by a provider or nurse who is an employee of a hospital or skilled nursing facility and paid by the hospital or facility for the service
  • Any charges by a provider sanctioned under a federal program for reason of fraud, waste, abuse, or medical competency
  • Care, supplies, treatment, and/or services for illnesses or injuries resulting from error, negligence, misfeasance, malfeasance, nonfeasance, or malpractice on the part of any provider
  • Medical or surgical care that is not performed according to generally accepted professional standards, or that is provided by a provider acting outside the scope of his or her license
  • Any charges by a resident in a teaching hospital where a faculty physician did not supervise services
  • Self-administered services or procedures that can be done by the covered person without the presence of medical supervision
  • Personal hygiene and convenience items, regardless of whether or not recommended by a physician or other provider. Examples include computers; air conditioners, air purifiers or filters; humidifiers; physical fitness equipment, including exercise bicycles or treadmills; or modifications to your home or vehicle

If a payment of benefits is made under the Medical Plan and later determined to be excluded under the terms provided above or elsewhere under the Plan, the Plan is entitled to recover the amount that has been incorrectly paid. See "Recovering Overpayments" in the Health Care Program Participation section. Any such incorrect payment shall not constitute a waiver of or exception to any Medical Plan provision for the payment recipient or any other covered person under the Plan.